Zoom App Documentation

Installation

  • Navigate to https://app.chipbrain.com and sign in using your provided account.
  • Head to the Account tab and click the Connect with Zoom button (be sure your Zoom is at least a Zoom pro account).
  • That's it! All your recorded calls will be automatically ingested into our system and analyzed.

Usage

This app allows you to see your recorded calls with an AI generated summary of it along with an emotional breakdown of the participants in the call. After linking your Zoom account all recorded calls will be uploaded to our system and analyzed. You can then view the results on the homepage here: https://app.chipbrain.com

Uninstallation

  • Login to your Zoom account and navigate to the Zoom App Marketplace.
  • Click Manage > Installed Apps or search for the ChipBrain app.
  • Click the ChipBrain app.
  • Click uninstall.

Troubleshooting

  • Recorded Zoom calls are not showing up on the ChipBrain site. ChipBrain only processes recorded calls that are at least a minute long please ensure the recording was at least a minute long. Make sure your Zoom is linked (and is at least a pro account) and that the following settings are set in your Zoom account settings page.
  • Navigate to "Account Management" > "Account Settings" in the left-hand menu
  • On the top menu click "Recording"
  • Make sure the following features have the settings below:
    • "Cloud recording": On
    • "Record active speaker, gallery view and shared screen separately": On
    • "Record an audio only file": On
    • "Prevent hosts from accessing their cloud recordings": Off
    • "Cloud recording downloads": On
    • "Only the host can download cloud recordings": Off
    • "IP Address Access Control": Off
    • "Only authenticated users can view cloud recordings": Off
    • "Require passcode to access shared cloud recordings": Off

If these settings are set and calls are still not appearing please uninstall the app and reinstall via the uninstallation and installation instructions above.